Terms of Service

1. Introduction

This Terms of Service Agreement (the "Agreement") governs the relationship between TeamHero operator (the "Operator," "we") and user (the "User," "you") using the TeamHero service (the "Service").

The Service is provided by TeamHero, Inc., a Delaware corporation located at 1000 North State Street, Wilmington, Delaware 19801, United States.

By using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you don't agree, do not use the Service.

2. Service Description

The Operator grants you the right to use the TeamHero software—an AI platform for managing corporate culture, employee engagement, and recognition.

Service features include, but are not limited to:

• Ideas Hub — collective discussions, voting, and AI assistance
• Recognition and achievement system
• Badges and employee status tracking
• Gamification with points and team challenges
• Company news with department targeting
• AI Agent for automated engagement support
• Analytics and dashboards for HR and managers

3. Registration and Account

Using the Service requires account registration. During registration, you agree to:

• Provide accurate and current information
• Keep your credentials confidential
• Notify us immediately of unauthorized access
• Be responsible for all actions under your account

The Operator reserves the right to deny registration or suspend accounts at our discretion.

4. Your Rights and Obligations

4.1. You have the right to:

• Use the Service according to your plan
• Receive technical support
• Export your data
• Delete your account and data anytime

4.2. You agree to:

• Use the Service lawfully
• Respect third-party rights
• Not upload malware or harmful code
• Not attempt unauthorized access
• Comply with data protection laws
• Not use the Service for spam, abuse, or illegal content

5. Operator Rights and Obligations

5.1. We have the right to:

• Update Service features
• Perform maintenance with notice
• Restrict access for violations
• Change pricing with notice

5.2. We commit to:

• Maintain 99% uptime
• Protect your data per our Privacy Policy
• Provide technical support
• Notify you of material changes

6. Intellectual Property

All rights to the Service, software, design, trademarks, logos, and content belong to the Operator or our licensors.

You retain all rights to your data. By uploading it, you grant the Operator a non-exclusive license to use it for providing the Service.

You cannot copy, modify, distribute, or use any part of the Service without written permission.

7. Payment and Plans

The Service is provided based on your chosen plan:

• Free plan: limited features
• Paid plans: full features per plan description

Payment is automatic on your billing cycle. Refunds are available within 14 days of first payment if paid features haven't been used.

8. Privacy

Personal data processing follows our Privacy Policy, which is part of this Agreement.

9. Limitation of Liability

The Service is provided "as-is." We do not guarantee:

• Uninterrupted Service
• Absence of errors
• 100% accuracy of AI analysis
• Suitability for your specific needs

We are not liable for:

• Damages from using or inability to use the Service
• Your data loss
• Third-party actions
• Force majeure events

10. Duration and Termination

This Agreement is effective when you start using the Service and continues until you delete your account.

You can stop using the Service anytime by deleting your account.

The Operator may terminate this Agreement if you violate its terms.

11. Agreement Changes

We may update this Agreement. You'll receive 7 days' notice of material changes via the Service or email. Continued use means you accept the new terms.

12. Dispute Resolution

Disputes arising from this Agreement are resolved by negotiation first. Unresolved disputes will be settled in the courts of Delaware, USA.

13. Contact Information