Terms of Service
Last updated: 3/14/2026
1. General Provisions
This Terms of Service Agreement (hereinafter "Agreement") governs the relationship between TeamHero Inc. (hereinafter "Operator," "We") and you, the user (hereinafter "User," "You") in using the TeamHero service (hereinafter "Service").
The Service is provided by TeamHero Inc., a Delaware corporation. By using the Service, you confirm that you have read, understood, and agree to comply with the terms of this Agreement. If you do not agree with these terms, please do not use the Service.
2. Subject of the Agreement
We grant you the right to use TeamHero — an AI-powered platform for managing corporate culture, employee engagement, and recognition.
Service features include, but are not limited to:
- Idea Bank — collaborative discussions, voting, and AI assistance
- Recognition and kudos system
- Employee badges and statuses
- Gamification with points and team challenges
- Company news with department targeting
- AI agent for automated engagement support
- Analytics and dashboards for HR and managers
3. Registration and Account
Account registration is required to use the Service. When registering, you agree to:
- Provide accurate and current information
- Keep your account credentials confidential
- Notify us immediately of any unauthorized access to your account
- Be responsible for all actions performed under your account
We reserve the right to refuse registration or suspend any account at our discretion.
4. User Rights and Obligations
4.1. You have the right to:
- Use the Service according to your selected plan
- Receive technical support
- Export your data from the Service
- Delete your account and data at any time
4.2. You agree to:
- Use the Service only for lawful purposes
- Not violate the rights of third parties
- Not upload content containing viruses or malicious code
- Not attempt unauthorized access to the Service infrastructure
- Comply with data protection laws when using the Service
- Not use the Service to distribute spam, harassment, or illegal content
5. Our Rights and Obligations
5.1. We have the right to:
- Modify Service features
- Perform maintenance with user notification
- Restrict or terminate access for violation of this Agreement
- Modify pricing with advance notice
5.2. We commit to:
- Maintain Service availability according to SLA (99% uptime)
- Protect your data per our Privacy Policy
- Provide technical support
- Notify you of material changes to this Agreement
6. Intellectual Property
All rights to the Service, including software, design, trademarks, logos, and content, belong to us or our licensors.
You retain all rights to data you upload to the Service. By uploading data, you grant us a non-exclusive license to use it for providing the Service.
You may not copy, modify, distribute, or use elements of the Service without our written permission.
7. Payment and Plans
The Service is available on the following plans:
- Free Plan: limited features for evaluation
- Paid Plans: full features according to plan description
Billing occurs according to your selected plan (monthly or annual subscription). Payment is charged automatically at the end of your current billing period.
Refunds are available within 14 days of your first payment if you have not used paid features.
8. Privacy
Personal data processing is governed by our Privacy Policy, which is an integral part of this Agreement.
9. Limitation of Liability
The Service is provided "as is". We do not guarantee:
- Uninterrupted Service operation
- Absence of errors
- 100% accuracy of AI analysis and recommendations
- Suitability for specific user requirements
We are not liable for:
- Losses from using or inability to use the Service
- Data loss due to user actions
- Actions of third parties
- Force majeure events
10. Term and Termination
This Agreement becomes effective when you start using the Service and remains in effect until account deletion.
You may terminate use of the Service at any time by deleting your account.
We may terminate this Agreement unilaterally if you violate its terms.
11. Changes to This Agreement
We reserve the right to modify this Agreement. We will notify you of changes through the Service or email 7 days before changes take effect. Continued use of the Service after changes become effective means you accept the new terms.
12. Dispute Resolution
Any disputes arising from this Agreement will be resolved through negotiation. If negotiation fails, disputes will be resolved according to the laws of the State of Delaware and federal law, with jurisdiction in the courts of Delaware.